r77 FAQ Guide: questions and help in one place

01 / Login

What will you see if not logged in?

Match password, network, and app version first; most issues are caught within 2 minutes, typically

02 / App

Where to download the r77 App?

The official APK is on the download page; check Android permissions once before installing

03 / Help

How to talk to the support team?

On the contact page, a screenshot helps Dhaka users quickly explain where the problem is

04 / Payment

How to get help with bKash, Nagad, Rocket?

Follow the steps on the Payment page; if the transaction shows, keep the reference number

05 / Guide

Is the r77 Guide for new users?

Yes, from the very start, account and setup are all written in small steps

06 / Device

Does it work on old phones?

Works fine on lightweight Android; many can browse and log in even on 3G networks

07 / Security

Will unknown sources permission be

During official APK installation, that may be required; after installing, reset the settings to the previous state

08 / Update

Where can I see the new features?

Small notes are added on this FAQ page and in the blog, so changes are visible

01 02 03

First, pick the question

Login, app, or payment? First, separate the main issue; this makes finding the answer take less than a minute

01 02 03

Then go to the right page

For the app Download guideand for the account Login instructions See

01 02 03

Finally, write to support

Provide a screenshot, time, and device name; that information helps the team respond quickly

Fast contact from Dhaka

Many Dhaka users message at night, so clearly stating the issue in a short message makes the reply easier to read

Note about bKash and Nagad

Before sending money, verify the name and number once; wrong reference will take longer to locate

Tip for Rocket users

The ID shown on the screen after the transaction, keep it; that will serve as proof when asked later